Terms & Conditions

Made-to-Order Products

All products sold through our website are made to order. Items are not pre-made or kept in stock unless otherwise stated. Because each order is created specifically for the customer, production times may vary.

Processing & Turnaround Times

Our current estimated turnaround time is 2–8 weeks unless otherwise stated on the product listing.

Please note that turnaround times are estimates and not guarantees. Production times may vary based on:

• Current order volume

• Seasonal demand

• Material availability

• Personal scheduling and work commitments

As a small business, we carefully handcraft and fulfill each order. While we work diligently to complete orders as quickly as possible, processing times may be extended during periods of high demand or due to scheduling constraints.

By placing an order, you acknowledge and accept the turnaround time posted at the time of purchase.

If turnaround times change significantly after your order is placed, we will make reasonable efforts to communicate updates on our social media @londonhanger on IG.

Order Status & Communication

Customers are responsible for reviewing current turnaround times before placing an order. Updates regarding processing times may be posted on our website and/or social media @LondonHanger on IG 

Please ensure your contact information is accurate when placing an order so we can reach you if necessary.

Final Sale Policy

Because all items are made to order, all sales are final.

We do not accept:

• Returns

• Exchanges

• Refunds due to customer preference changes

• Refunds due to ordering errors made by the customer

• Cancellations after an order has been placed after 24 hours 

Please carefully review all product descriptions, customization options, sizing information, and shipping details before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photographs of the issue. We will review the situation and work toward an appropriate resolution if the error was ours.

Shipping

Orders are considered fulfilled once they have been transferred to the shipping carrier and a tracking number has been issued.

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, delivery issues, returned packages, or additional shipping charges resulting from incorrect or incomplete address information.

While we are happy to assist customers with tracking their shipment and communicating with the carrier when appropriate, we are not responsible for shipping delays caused by the carrier, weather, customs, labour disruptions, or other circumstances beyond our control.

A package that is in transit is not considered lost until the shipping carrier has completed its investigation or the carrier’s published lost package timeframe has been met.

Agreement

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the current posted turnaround time and final sale policy.

 

Processing & Turnaround Times

An order is not considered delayed or overdue until the maximum posted turnaround time in effect at the time of purchase has elapsed. By placing an order, the customer acknowledges that production may take up to the maximum posted turnaround time before shipment.

Requests for refunds, payment disputes, or chargebacks based solely on an order remaining within the advertised processing timeframe are not valid grounds for cancellation or non-delivery.

Payment Disputes & Chargebacks 

If you experience an issue with your order, we ask that you contact us first so we have the opportunity to resolve the matter.

By placing an order, you agree that you will not initiate a payment dispute or chargeback for an order that is still within the advertised processing timeframe or for an order that has been shipped and is actively in transit.

In the event of a chargeback, London Hanger reserves the right to submit all relevant documentation to the payment processor or card issuer, including but not limited to order confirmations, proof of purchase, tracking information, shipping confirmations, delivery confirmations, customer communications, and these Terms & Conditions.